Refunds & cancellations

Every blu. can is made fresh, by hand, to order. Because it's fresh food made just for you, we can't take returns once it's with you. But if something isn't right, we'll make it right.

If something's wrong with your order

If a can is damaged, missing, wrong, or not up to our standard, message us within 24 hours of delivery or collection with your order number and a photo, through our contact page or on Instagram @bluhq_. We'll replace it or refund you, your choice.

Cancellations

We can't accept cancellations. Every can is made fresh to order, so once your order is placed it can't be cancelled or refunded.

Changing your day or time

If you need to change your delivery or collection day or time, contact us as soon as you can and we'll do our best to move it.

Missed deliveries and collections

If you're not in for your delivery, or don't collect on your day, contact us and we'll try to rearrange. Because the cans are fresh, we can't refund orders that weren't collected or couldn't be delivered because nobody was available.

Your right to cancel

Under EU consumer law, the 14-day right to cancel online orders does not apply to food that is made to order or goes off quickly. This policy doesn't affect your other statutory rights.

Refunds

Approved refunds go back to your original payment method, usually within 5–10 working days.